Privacy Policy
Last updated: September 17, 2025
Parties
This is TMG Web Co’s (“TMG Web Co”, “TMG Company”, “we”, “our”, or “us”) Privacy Policy. This Privacy Policy discusses the ways in which we collect, use, maintain and disclose information collected by us from our customers, visitors to our websites, and, in some cases, visitors to our customer’s websites (“Users”).
We provide website and email hosting, website development, digital advertising services, SEO services, and consulting to businesses throughout the United States. This policy applies to all of our websites including tmg.marketing and tmgweb.co.
Purpose
The nature of internet business requires us to collect information from Users. While this policy is entitled a “privacy policy,” it discusses all of the ways in which we use information collected directly or indirectly from our Users, including personally-identifiable information gathered by us (“PI”) and other anonymous information (“AI”) (collectively, “Information”). Information transmitted, collected, processed or which is otherwise provided to us by Users is not necessarily considered by us to be private. Please review this Privacy Policy carefully to determine how we treat this information.
Acceptance of the Policy
You accept this Privacy Policy by using our websites (located at: tmg.marketing, tmgweb.co, and www.clientportal.tmg.marketing), browsing our web properties, corresponding with us, placing an order for Services with us, using our Services, or joining our email list.
Information We Collect
Information You Provide Directly
- Registration and Billing Information: Users who are our customers provide us with their name, address, phone number, email address, user name, credit/debit card or bank information and other personally identifiable or confidential information required to provide Services to them
- User Inquiry Information: Users who contact us with questions may be required to give us additional information to assist us in resolving their questions, or to assist us in our business
- Service Information: Details about your project requirements, hosting needs, SEO services, digital advertising needs, or consulting requests
- Communication Records: Messages, inquiries, and correspondence related to our services
Information Collected Automatically
- Anonymous Information (AI): We collect anonymous information regarding your use of our websites, such as computer-related information (browser type you used, your Internet Protocol address, last URL visited, and the date and time of day of your login)
- Website Analytics: Page views, session duration, bounce rate, referring websites, and general geographic location
- Cookies and Tracking Data: As detailed in our Cookies section below
We may also acquire information about customers from third parties such as credit reporting agencies, as well as collect information about our customers’ use of the Services. This information may be linked to the information provided to us by our customers to create an administrative record.
How We Use Your Information
We use the information we collect for the following business purposes:
- Service Delivery: Providing website hosting, development, SEO, digital advertising, and consulting services
- Communication: Responding to inquiries, providing quotes, and communicating about projects
- Website Improvement: Analyzing website performance and user experience to enhance the experience of using our websites, to tailor our websites to visitors, and to understand how our websites are used
- Legal Compliance: Meeting regulatory requirements, protecting our business interests, and responding to legal process
- Security: Protecting against spam, fraud, and security threats; investigating and verifying proper conduct; and monitoring the security and integrity of our websites
- Business Operations: To identify Users personally, provide services to Users, and market new products and services to Users
We do not use your information for marketing emails or newsletters unless you specifically opt-in to receive them.
Data Retention
- Contact Form Submissions: Stored on our website backend for one year, then archived offline indefinitely for business records
- Registration and Billing Information: Retained as long as necessary to provide ongoing services and for legal/business purposes
- Website Analytics: Google Analytics retains data for 26 months by default
- Cookies: Various durations as specified in the Cookies section below
- Client Project Files: Retained as required or permitted by law or best business practices
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files placed on your device when you visit our websites. We send a “cookie” or “pixel tag” to your computer which contains an identification number that is unique to the computer you are using. You may decline to provide such information to us and/or refuse cookies in your browser, although some of our features or services may not function properly as a result.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for our websites to function properly:
- Session cookies: Keep you connected as you navigate between pages
- Security cookies: Protect against malicious activity
- WordPress cookies: Enable admin functionality (wordpress_, wp-settings-, PHPSESSID)
Analytics Cookies
We use Google Analytics to understand website performance:
- _ga, ga[ID], _gid: Track unique visitors and analyze website usage
- Purpose: Improve website content and user experience
- Data collected: Anonymous usage statistics, general location, device type
Security and Functionality Cookies
- Google reCAPTCHA (_GRECAPTCHA, rc::a, rc::c): Protects forms from spam and automated abuse
- WPForms (wpforms_*): Handles form submissions and temporary data storage
Cookie Details
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
| _ga | Analytics | Distinguishes unique users | 2 years |
| ga[ID] | Analytics | Contains campaign information | 2 years |
| _gid | Analytics | Distinguishes unique users | 24 hours |
| _GRECAPTCHA | Security | reCAPTCHA spam protection | 6 months |
| rc::a | Security | reCAPTCHA spam protection | Persistent |
| rc::c | Security | reCAPTCHA spam protection | Session |
| wpforms_* | Functionality | Form data temporary storage | 30 minutes |
| wordpress_* | Essential | WordPress admin authentication | Session |
| wp-settings-* | Essential | WordPress interface customization | 1 year |
| PHPSESSID | Essential | Maintains session state | Session |
Third-Party Services
Google Analytics
We use Google Analytics to analyze website traffic and usage patterns. Google may collect information about your use of our and other websites.
- Privacy Policy: https://policies.google.com/privacy
- Opt-out: https://tools.google.com/dlpage/gaoptout
Google reCAPTCHA
We use Google reCAPTCHA to protect our forms from spam. reCAPTCHA collects hardware and software information for analysis.
- Privacy Policy: https://policies.google.com/privacy
Third Party Agents
We may contract with third parties to assist us in our business, including providing certain Services, hosting of websites, hosting of data (including PI and AI), promotional services, authorization and processing of payments, fulfillment of product orders and processing of returns. Such third parties shall agree with us in writing to maintain your privacy at least with the level of protection set forth in this Privacy Policy.
Information Sharing
We do not sell, trade, or rent your personal information. We may share information only in these circumstances:
- Service Providers: Third-party services that help us operate our websites and provide services (Google Analytics, reCAPTCHA, payment processors)
- Legal Requirements: As required or permitted by law, including in response to service of legal process (court order, summons, subpoena, and the like)
- Law Enforcement: We may disclose PI to law enforcement or regulatory authorities as part of an investigation into activity at our websites
- Business Protection: To protect our rights, property, or safety, or that of others
- Business Transfer: In connection with a merger, acquisition, or sale of business assets
Customer inquiry information is shared with third parties in limited circumstances: to identify and fix problems with the Services when we are not capable of doing so ourselves, or when providers of third party products require us to provide them with customer inquiry information. When shared with third parties in these circumstances, the third parties are required to keep this information confidential.
Your Privacy Rights
Access and Control
You may request access, updating and corrections of inaccuracies in your PI by contacting us. For security purposes, we may request PI from you in connection with such access. You may also:
- Modify your information through your control panel in your account
- Ask that information regarding your inquiries be deleted by contacting us
- Request a copy of your data in a portable format
- Refuse or withdraw consent for certain data processing activities
Managing Cookies
You can control cookies through your browser settings:
Chrome: Settings > Privacy and security > Cookies and other site data
Firefox: Settings > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Manage Website Data
Edge: Settings > Cookies and site permissions > Cookies and site data
Impact of Disabling Cookies:
- Basic website browsing will still function
- Contact forms will still work but may be less secure without reCAPTCHA
- We cannot analyze website performance to improve your experience
- Some functionality may be limited
Data Security
We have implemented technical, physical and administrative safeguards designed to protect PI against loss and against unauthorized access, use, and disclosure. Passwords are stored on our server in encrypted form. We have personal information retention processes designed to retain personal information as necessary for the purposes stated above or to otherwise meet legal requirements. Unless this Privacy Policy states otherwise, our employees are required to keep the information set out here confidential.
Children’s Privacy
We do not knowingly collect personally identifiable information from children under the age of 13. If a parent or guardian believes that their child under the age of 13 has provided us with personally identifiable information, they should contact us.
California Privacy Rights
If you are a resident of the State of California and you have provided your personal information to us, you have the right to request a list of all third parties to which we have disclosed your personal information for direct marketing purposes. You may make such a request by contacting us in writing.
California law also requires that we disclose how we respond to “do-not-track requests” from our users. At this time, we do not currently respond to “do-not-track” requests from our users’ browsers.
HIPAA (The Health Insurance Portability And Accountability Act)
HIPAA does not apply to the service we provide. We are not a “Covered Entity” or a “Business Associate” as those terms are defined by HIPAA. As HIPAA does not apply, our service does not need to and may not meet the standards set forth in HIPAA. Accordingly, using the service should not be used to submit, store, or disclose information that would be subject to HIPAA in a manner that is compliant with HIPAA and its requirements.
Privacy Compliance with European Union, UK and Swiss Citizens
TMG Web Co, Inc. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. TMG Web Co, Inc. has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF.
TMG Web Co is subject to the investigatory and enforcement powers of the Federal Trade Commission.
Among other things, the EU-U.S. Data Privacy Framework describes our obligations with respect to personal information that we transfer to third parties as described in this Privacy Policy. TMG Web Co remains responsible and liable as provided in the Principles if the third party processes the personal information in a manner that is not consistent with the Principles, unless TMG Web Co proves that it is not responsible for the event giving rise to the damage.
In compliance with the Data Privacy Frameworks, TMG Web Co commits to resolve DPF Principles-related complaints about our collection and use of your personal information. EU, UK and Swiss individuals with inquiries or complaints regarding our handling of personal data should first contact TMG Web Co at the address provided below.
Testimonials
You may provide us with a written or verbal endorsement of our Services in connection with your use of the Services (“Endorsement”). We may, at our discretion, use the Endorsement to promote our Services in-person, in print, online, and all other media. In connection with our use of your Endorsement, you hereby agree that we may use your first name, last initial, home state, voice or likeness, and/or contact information in connection with its publication of the Endorsement. If, at any time, you want us to stop using your Endorsement, please contact us and we will cease using the Endorsement soon after processing your request.
Changes to This Privacy Policy
If we make a change to this Policy that, in our sole discretion, is material, we will notify you by email, post a notice of such changes on our websites or flag our Privacy Policy as updated. You agree to our use of electronic communications with you for purposes of this Policy. If you do not agree to the changes to this Policy, we will continue to maintain and use PI previously collected in accordance with the Policy in force as of that date.
Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
For General Privacy Questions: Email: info@tmg.marketing
Website: https://www.tmg.marketing
For EU/UK/Swiss Privacy Framework Complaints: TMG Co
ATTN: Privacy Policy
P.O. Box 531
Anna, IL 62906
USA
For privacy-related requests (access, correction, deletion): Please use the contact information above and specify “Privacy Request” in your subject line.
Related Policies and Terms
This Privacy Policy is part of our comprehensive Terms of Service and should be read in conjunction with our other policies:
Terms of Service Summary
By using our services, you agree to our Terms of Service which govern website hosting, domain registration, website development, SEO services, digital advertising, and consulting services. Key points include automatic renewal of services, our money-back guarantee, data backup responsibilities, and intellectual property rights. Full Terms of Service available at: [Your TOS URL]
Acceptable Use Policy Summary
Our network resources must be used appropriately. Prohibited activities include spam, illegal content, network abuse, cryptocurrency mining, and content that violates intellectual property rights. We reserve the right to suspend services for policy violations. Full Acceptable Use Policy available at: [Your AUP URL]
Server Maintenance and Uptime
We offer a 99.9% uptime commitment with scheduled maintenance windows (Sunday 12-5 AM for routine maintenance, first Saturday evening monthly for comprehensive maintenance). Emergency maintenance may occur without notice. Full Server Maintenance Policy available at: [Your Server Policy URL]
Support and Billing Summary
Technical support is available 24/7 through our customer portal. All services automatically renew to prevent service disruption. We offer a 30-day money-back guarantee for hosting services (exclusions apply for domains and third-party services). Full billing and support policies available at: [Your Billing Policy URL]
Data Privacy Framework Compliance
TMG Web Co complies with EU-U.S., UK, and Swiss Data Privacy Frameworks and is subject to Federal Trade Commission oversight. We remain liable for third-party processing of your data under these frameworks.
Legal Compliance and Monitoring
We may monitor communications as required by U.S. law and to maintain network security. You have no expectation of privacy when using our services. We comply with legal orders, subpoenas, and law enforcement requests, and may disclose information to protect our business or others from harm.
We encourage users to comply with U.S. export laws and all applicable regulations. More information available at: https://www.export.gov/
Jurisdiction and Dispute Resolution
This Privacy Policy is governed by the laws of the State of Illinois and the United States. Any information sent to us will not be deemed to be confidential, and may be shared by us with any other individual or entity, regardless of whether you mark it confidential.
All claims must be resolved according to our Terms of Service. Claims filed contrary to our policies may result in recovery of attorney’s fees and costs.
This Privacy Policy is effective as of September 17, 2025 and applies to all users of our websites and services. For complete terms and conditions, please review our full Terms of Service (includes Server Maintenance Policy, Support Policy and Refund and Billing Policy), and Acceptable Use Policy.